Pacific Northwest Marine operates out of Bellingham, Washington State where we take pride in the wealth of opportunity for outdoor recreation on water and land. We are owned and operated by Cascade GPS. The use of GPS navigation systems is just part of everyday living while hiking in the Cascade Mountains, boating the San Juan Islands of Puget Sound or finding urban locations by car or on foot.

Ordering:

INTERNATIONAL ORDERS: Please note that our online shopping cart only accepts credit cards from USA banks. You must contact us for a shipping quote for orders going outside the USA or for non USA credit cards. Foreign cards may require an additional small processing fee If you succeed in authorizing your non USA card, we will have to void the order and contact you to process the order manually. In some cases, we may need to require a bank wire transfer on larger orders.

You can place an order with Pacific NW Marine in any one of several easy ways:

• Use our secure shopping cart system right here on this website. This is the fastest way to receive your order because our online site is fully integrated with our shipping department. We accept Visa/Mastercard, Discover, AmEx in our shopping cart. In most cases, we must ship to your billing address due to high rates of credit card fraud on alternate addresses. NOTICE: If you need to send the package to an alternate address, please contact the phone number on the back of your card and have that address listed as an alternate address before placing the order. To fight credit card fraud, we follow up on orders with different billing and shipping addresses. You may also send to your billing address and forward the items or use a bank wire transfer.


• Email your order to cascadegps@gmail.com


• Fax an order in to our Sales Department at 1-480-393-4423


• For paypal: You may select the Paypal button during checkout and will be directed to log in to your Paypal acount Or you can access your paypal account or start one at www.paypal.com . We only ship to confirmed billing address with Paypal. SPECAIAL OFFER: Receive a 1% rebate on orders over $350 when you pay by Paypal echeck instead of your credit card. This amount will credit your account within 72hours after order date, except on weekends. This offer only applies to payments from USA banks.


• Money order/cashier check addressed to Applied E Business. Contact us first for the proper address to send to. It may take a week or two for it to clear.


• Bank wire transfers may be necessary on large or foreign orders. Contact us for more details.
  

Quality Guaranteed: All products sold in our store are brand new, retail version and carry a full factory warranty. We do not sell refurbished products unless we clearly specify them in both the title and description of an item.

Pricing: Prices are quoted for immediate sale. We will make every effort to honor quoted prices, but can't guarantee telephone quotes or published prices for more than 7 days. Special volume and package pricing is available. Due to worldwide currency fluctuations, we suggest you call to confirm pricing. All prices are subject to change without notice, and while Pacifc NW Marine has made every attempt to produce a technically correct catalog, mistakes in photo, content and pricing may occur and we are not responsible for such errors.

Shipping: Orders of in-stock items generally ship within 24 hours of orders and often ship the same day or the next business day. All orders are normally shipped via UPS Ground, fully insured. At your request, we can ship UPS, Fed Ex, DHL or USPS for next day, 2nd Day, 3-Day or ground shipping. . Shipping charges are based on actual freight charges, plus insurance. We will always attempt to reduce the number of packages being shipped in order to minimize the cost to you. We will ship outside Canada or the USA only after you contact us for shipping rates and approval. Shipping costs are generally non-refundable in the event of a return or exchange. NOTE: Delivery dates are only guaranteed with UPS 3-day, UPS overnight, UPS 2-day air, and DHL flat rate (2 business days or less). Time in transit does not include weekends.

NOTICE TO APO SHIPMENTS: Due to the higher cost of handling and shipping APO bound packages, we may add an additional $4 handling fee for APO addresses. This will be placed on your credit card within 48 hours of the order.

NOTICE: Missing items in the box must be reported within 72 hours from delivery to your address. After this point we cannot send missing parts unless the manufacturer cooperates. Many products come with multiple parts. Please check the packing list for each item you order.

Warranty/Return Policy: Return Authorization numbers are required on all returned items purchased within 30 days of delivery. Any items over 30 days are to be returned directly to the manufacturer for repair if defective. We cannot accept returns for non-defective units beyond 30 days of delivery-see more details below. All unwanted returned units must be Complete and in Factory Packaging and appear brand new for full credit. After the first 30 days, all units requiring Service, either Warranty or otherwise, should be returned directly to the appropriate Manufacturer.

All of our products are fully guaranteed by the manufacturer. The complete warranty is included with any product for sale at Pacific NW Marine. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth, in most cases up to one year or more.

Note: Software cannot be returned. At Pacific NW MArine we will exchange defective units and parts at no cost (shipping excluded) to the customer within 30 days of shipment. After the 30-day period, customers must contact the manufacturer for direct return or repair information. Customers seeking to return, not exchange, defective items will be subject to up to a 5% restocking fee for defective parts. Customers may also replace defective items with other items of equal or greater value without a restocking fee; you are not obligated to replace with the same model. We only only settle the difference in price.

We will accept returns for unwanted items within 30 days of shipment. For unopened items, there is a 5% return fee to receive our store credit, but for a refund there is a 15% restocking fee. For opened items (excluding software), there is a 5-15% fee to receive store credit, or up to 20% fee to receive a refund. Please do not write on the manual if you suspect you may need to return.

Units that have been installed, severely scratched, or abused will not be accepted for return or credit. In addition, any software that has been opened can only be returned directly to the manufacturer.

We do not refund shipping costs on returns or exchanges. In order to avoid credit card fees, we may opt to refund by a business check on certain returns. We are able to keep prices low for you by not building shipping refunds into the product price and by settling large sum refunds by check.

NOTE: Software cannot be returned once opened. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and all accessories. Please do not tape or write anything on the item or the package! Before you send merchandise back, please be sure to check that you have not left any of your own memory cards or other accessories in the unit.

To Return product(s) to Pacific NW Marine, please provide the following information on a sheet of paper:

1) Original Order Number and RMA# (we will forward RMA)
2) Billing Name and Address:
3) Reason for Return
4) Indicate if you seek a refund or a replacement (if so, whether you want the same item or a different one)

Place this sheet in the box with the product(s) you are returning and contact us first for return address since this address varies, depending on the model.

Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing items. If your package arrived open please check contents before you accept the package. Make delivery personnel know of any problems.

Once we receive your return we will ship your replacement or process your credit within 4-7 days. When returning an item, please do not initiate a chargeback with your credit card company. We will credit your card for your return, and a chargeback results in excessive additional costs to us, which we will be forced to pass on to the customer. We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards. Please contact us if there are any discrepancies on your card statement.

If there is a dispute of any kind, we will work with the customer to achieve a fair resolution. Our goal is complete customer satisfaction. Should you have any questions about returning a product or the status of a pending return, please do not hesitate to email to cascadegps@yahoo.com.

Technical support

Technical support on the products we sell is available directly through the appropriate manufacturer. The following is a list of technical support phone numbers.

C-Map 508-477-8010 C-map website
Furuno 360-834-9300 Furuno website
Garmin 800-800-1020 Garmin website
Lowrance 800-324-1356 Lowrance website
Magellan 800-669-4477 Magellan website
Navman 866-628-6261 Navman website
Northstar 212-267-4100 Northstar website
Standard 562-404-2700
Humminbird 1-800-633-1468 Humminbird website

Cobra 1-773-889-3087 Cobra Website

Navionics 1-800-848-5896 Navionics Website

Raymarine 1800-5395539 Raymarine website

Owners manuals

Most manufacturers currently offer manuals free of charge on their websites.
Please visit the manufacturer pages for more details.

Software updates

Most manufacturers currently offer software updates free of charge on their websites.
Please visit the appropriate manufacturer website for more information.

Rebates

In the event that you purchase a rebate eligible product, most manufacturers have the rebate forms available for download on their websites or by calling the appropriate manufacturer. If you still have trouble getting one, please call us and we would be happy to mail another copy to you.

Disclaimer: We attempt to publish an accurate catalog. We are not responsible for typographical errors. Prices may change at anytime. Shipping weights are actual weights, express shipments may cost more due to dimensional weights.

Manufacturers are constantly updating their product lines and eliminating some models. Should you learn of a new model on the market which is not listed on our site, please call us or email us for information. In addition, manufacturers are continuously changing their dealer cost (wholesale) prices. When prices are lowered, we will do our best to pass the savings on to you. If a price goes up, we may be obliged to increase our price. We will contact you in the event of a price change to secure your instructions. In the event that a price falls after you have made a purchase, unfortunately we cannot offer any price protection.

We reserve the right to cancel any order. Prices and availability are subject to change prior to shipment. Should this occur, you will be notified by email or phone, and given the option to accept these changes or cancel the order.